TERMS AND CONDITIONS
Labour
The Company reserves the right to charge (including for any applicable increased or overtime rates) more for staffing costs should any function run on longer than initially planned or detailed in the catering package through no fault of the Company or the caterers.
Payment
1. 10% Deposit must be paid in cleared funds before your booking is confirmed.
2. The balance of the price will be due 5 days prior to the event unless a credit arrangement has been made.
3. Payment can be made by payment cards and BACS Transfer.
4. Gratuities are at your discretion.
Refund/cancellations
1. We have the right to hold any deposits if the event is cancelled to a late notice ( 5 days prior to the event ) .
2. We offer full refunds on the deposit ONLY if enough notice is given this will be subject to the customer and what they ordered.
3. Cancellation of an order must be made in writing.
4. If you wish to cancel or reduce an order following charges will apply
5. Orders cancelled or reduced within 5 days prior to the delivery time will be charged in full.
GDPR
Please see our privacy policy:
https://www.zetecatering.co.uk/privacy-policy
Menu
1. Whilst every effort will be made to ensure the accuracy of quotations, prices quoted only become binding once agreed in your catering package and once the terms and conditions come into force. It is the price quoted in your catering package which must be paid in full, however, the Company reserves the right to charge more for the food to be provided and / or for labour in the event that the cost of such items increases between the time of entering into the contract and the time of the event. In this case the price increase will only be the amount of additional cost directly incurred by the Company and any price change will be notified to you in writing as soon as possible, and in any case, prior to the event.
2. Range and availability of all goods and ingredients are offered subject to availability. If an item becomes unavailable or is of insufficient quality to be provided for your function, we reserve the right to make a substitution. Wherever possible the client will be notified of any changes.
3. ZETE CATERING 24/7 are passionate about serving food at high standards in line with the Food Hygiene Regulations 2006 which states that buffets are consumed within two hours and after which time will be removed from service. Any person subsequently consuming food, or taking food home for consumption, does so at their own risk. ZETE CATERING 24/7 cannot accept responsibility for food consumed otherwise than at the location at which the food is supplied, or after the initial two hour period.
4. Food allergies and intolerances: Our menus contain items with food allergies. Special diets for food allergies will be catered for only if they have been arranged prior to your event and confirmed in writing. If you wish to know more about our ingredients, please speak to your Event Coordinator / Chef.
Limitation of liability
1. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the contract package price and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any deliberate breaches of these terms by us that would entitle you to terminate the contract between us.
(e) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
2. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Limitation of liability
1. Any equipment lost or damaged by you or any guest will be charged at the full replacement cost.
2. Additional charges may apply for the hiring of site kitchens and specialist equipment and, if so these will be stated in your catering package.
3. Reasonable access to the area of the event is required in order to deliver and collect our equipment. This will include the use of lifts to upper and lower floors, the use of loading bays and vehicular access.
Insurance
It is strongly recommended that clients arrange adequate Event & Cancellation Insurance to protect against cancellation, costs, damage, public liability.
Bad weather
ZETE CATERING 24/7 cannot be held responsible in any way for any unsuitable weather conditions that may arise. The normal cancellation fee will be applicable in these situations.
Complaints
Any complaints must be received in writing within 7 days of the event.
Limitation of Liability and indemnity
The Company shall not be liable for events beyond its control or for indirect or consequential loss or damage, and the Company’s maximum liability (whether in Contract Tort or otherwise) shall not exceed the price paid for the services and the client shall indemnify the Company in respect of any loss or damage to the Company or its property that is caused by the client.
Miscellaneous
These terms and conditions shall be governed by the Laws of England and Wales and the parties submit to the jurisdiction of the courts of England and Wales. Any notice shall be in writing, including by email, to the recipient’s email address as provided herein or otherwise as provided to the other party from time to time. ZETE CATERING 24/7
Registered number: 15953148
Registered office address: 375 GROVE GREEN ROAD, LONDON , E11 4AQ
Please feel free to contact us for further information:
Email: zete-catering@hotmail.com
Website: www.zetecatering.co.uk